Social media refers to websites and applications that are designed to allow people to share content quickly, efficiently, and in real-time. Most people define social media as apps on their smartphone or tablet, but the truth is, this communication tool started with computers. This misconception stems from the fact that most social media users access their tools via apps.
The ability to share photos, opinions, events, etc in real-time has transformed the way we live and, also, the way we do business. Retailers who engage social media as an integral part of their marketing strategy usually see measurable results. But the key to successful social media is to not treat it like an extra appendage but to treat it with the same care, respect, and attention you do all of your marketing efforts.
You Must Be Active on Social Media
One of the biggest mistakes retailers make is to open up accounts on every social media platform they think is relevant and then leave them alone with no activity. Having an account with any of the social media platforms does not mean your business is into social media any more than owning golf clubs makes you ready for the PGA. In fact, social media users are turned off by the retailer who opens accounts and does not engage with clients and the public and consequently become labeled a pretender.
The reality is, it is better to not have a social media icon on your website if you are not going to actively engage with it—and actively means on a daily basis.
Images Are Key
Another thing to conside is that the most commonly-shared content on social media is an image. So, always include an image with your posts. This will dramatically increase your chances that one of your followers will share the post with their network. While building up a large network of followers is great, ultimately what you want is to have your followers—no matter how many you have—share what you’re posting with their network, and those people will share your post with their followers, and so on.ample Text